FAQ

 
 

Telephone

900 897 980
Mon-Fri, 8 a 21h
 

Chat

Mon-Fri, 8 a 21h

We accept almost all credit and debit cards. You can also pay with PayPal, bank transfers or Amazon Pay.

Of course. Once you finish making your purchase, you can make the transfer within 5 working days. It is important that you include your order number in the transfer concept. If we don’t receive the payment within 5 working days, we will proceed to cancel the order.

It’s a payment method that automatically uses your Amazon payment and billing information.

You can do so by logging in and going to the ‘My Account’ section.

No. You can make a purchase as a guest. Although we recommend having an account, so your information is saved for future purposes.

At the login section, click on ´Forgot your password?´. We will proceed to send you an email with instructions for setting up a new password.

With the Home Standard method, your order will be delivered to the main door of your building or your home at the date that is specified in each product fiche. Its cost is varies depending on your country of residence. You will be shown the exact amount before finishing your purchase.

We ship to: Metropolitan France, Belgium, the Netherlands, Italy, Portugal and other European countries such as Germany, Austria, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Monaco, Poland, Czech Republic, Romania and Sweden.

If your order includes items with different delivery dates, you’ll have the option to select partial or complete delivery at the order checkout. With partial delivery, you’ll receive your complete order in 2 deliveries: the first one contains the items with the closest delivery date and the second one contains the rest of the items and will be delivered on the farthest delivery date. With the complete delivery, a single delivery of all items will be made on the farthest delivery date.

We work with different delivery companies to provide you with the best service. We will keep you informed about your order status and with which company we make the delivery. You’ll be able to track your order until it’s delivered to the specified address.

The delivery date is specified both on each product sheet and in the checkout. In case you have more than one item in your cart, you'll be able to check the delivery date of all items at the checkout. Remember that if there are different delivery dates, you’ll be able to select partial or complete order. Once the payment is verified, you’ll receive an email with detailed information about the delivery date. When the order leaves our warehouse, you will receive another email from the shipping company specifying the delivery date. The deliveries are from Monday to Friday on weekdays.

Log in and track your order by going to the ‘My Orders’ section in ‘My Account’. Both us the shipping company will send you and email with the tracking number.

Get in touch with us here to review your order.

If you want to make a product change, whatever the type, you must make return and make a new order with the item or items you want.

If you want to process an incident like this, you can process it directly from your personal account:

  • 1. Log in and access the "My Orders" section.
  • 2. Select the order you want to return by clicking on "View Order".
  • 3. Click on "Return the order or process an incident".
  • 4. Select the item or items to return and specify the quantity.
  • 5. Fill in the form to process your incident by selecting "It is damaged or defective". You must attach images, indicate the preffered pick-up time slot (if applicable) and add observations. The more details you provide us, the better since it will help us to streamline the process.


  • In a maximum period of 3 working days we will send you an email with the resolution of your request. If you placed the order as a guest and, therefore, your order is not linked to any account, click here; to process your return.



  • In the case that you request a collection, it is very important that you put the disassembled product inside its original packaging and with its internal protections.

    You can trace your order using your tracking number. If you have any doubt, get in touch with us here, we’re happy to help you.

    The carrier will get in touch with you through a text message or an email to arrange for a second delivery date.

    If you want to process an incident like this, you can process it directly from your personal account:

    • 1. Log in and access the "My Orders" section.
    • 2. Select the order you want to return by clicking on "View Order".
    • 3. Click on "Return the order or process an incident".
    • 4. Select the item or items to return and specify the quantity.
    • 5. Fill in the form to process your incident by selecting "I am missing one or more product(s)/package(s) or I received something I did not order". In case you are missing one or more products, you must indicate this in "Observations". In case you are missing one or more packages, you indicate those. The more details you provide us, the better since it will help us to streamline the process. If you placed the order as a guest and, therefore, your order is not linked to any account, click here; to process your return.
  • In a maximum period of 3 working days we will send you an email with the resolution of your request.
  • In the case that you request a collection, it is very important that you put the disassembled product inside its original packaging and with its internal protections.

    Not yet, but we’re working on it and hope to offer it as soon as possible.

    To download the invoice for your order, log in and go to the "My Orders" section within your personal account. Once you have selected the order you want the invoice from, click on the "Download Invoice" button that you will find at the bottom.

    If you have the placed an order as a guest and therefore do not have a personal account, you must create a new account with the same email with which you have placed the order.

    We don’t have any physical stores yet. But we remind you that returns are free within 14 working days after receiving the order.

    In each product fiche you can find the assembly specifications for the item which contains the number of packages, dimensions, weight, etc. Use this information to see if there are going to be any problems with the delivery. If the place of delivery has any limitations, please let us know when you place your order so we can find the best solution for you.

    Once you receive the order at home, you have a period of 14 calendar days to manage the return (except for mattresses, there it is extended to 100 days). If you are within the deadline and you want to return part or all of your order, you can process it directly from your personal account:

    • 1. Log in and access the "My Orders" section.
    • 2. Select the order you want to return by clicking on "View Order".
    • 3. Click on "Return the order or process an incident".
    • 4. Select the item or items to return and specify the quantity.
    • 5. Fill in the form for the return request by selecting the option that suits your needs best. You can attach images, indicate the preferred pick-up time (if applicable) and add observations. Surely, they will help us a lot to streamline the process.If you placed the order as a guest and, therefore, your order is not linked to any account, click here; to process your return.
  • In a maximum period of 3 working days we will send you an email with the resolution of your request.
  • In the case that you request a collection, it is very important that you put the disassembled product inside its original packaging and with its internal protections.

    Once you have received your order at home, you can return the item within 14 working days.

    Send an email to service@kavehome.com indicating your order number and ask for the return shipping costs. 

    Once we receive the item in our warehouse and check that everything is ok, we will make the refund within 3 working days. This period could vary depending on public holidays and/or your bank’s policies and the paying method you´ve used.

    Great! We want to get to know you. To request more information about our professional programme, get in touch with us here.

    We love to help you

     
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