RETURNS

We pay special attention to the quality of our prodcts and we make sure they are delivered to you in the best conditions. However, the event may arise where you wish to return an article.

SATISFIED OR YOUR MONEY BACK

If the article does not suit the Customer, they have a delay of 14 days after receiving the order to ask for an exchange or refund.

The return of articles is covered by Kavehome. Return fees are at the charge of Kavehome. The refund of articles is calculated net of shipping costs. Any parcel received postage due will be refused. In case of refund, the order administration fees stay at the Customer's charge. In case of exchange, the Customer does not pay new order administration fees. In the case of a refund of an article that was granted free of charge or discounted during a special offer, part of its commercial value will be refunded.

The Customer's reimbursement may only take place as long as the returned article is restored as new and in its original packaging to Kavehome.

Right of withdrawal

Description of right of withdrawal

In accordance with the provisions of the Consumer Code, the Customer benefits from a delay of 14 days to exercise their legal right of withdrawal.

In the case of a product order, the delay starts from the date the products are received. If the 14 day delay expires on a Saturday, a Sunday or a public holiday, it is extended to the next working day.

The Customer does not have to provide a reason to exercise their right of withdrawal. They will not be charged any fee.

Modalities of exercising right of withdrawal

In case of exercising the right of withdrawal, Kavehome takes charge of sending their delivery provider to pick up the purchased articles (upon appointment) at their own charge. The Customer will not pay any return fee.

If the Customer wishes to return the purchased article(s), they may send them at their charge to the following address: Pol. Ind.Pla de la Mata, sector S-3 - Ctra. Hostalric-Blanes C-35 km 72 - 08495 Fogars de la Selva - Barcelona (Spain).

Exercising the right of withdrawal results in the reimbursement of the amount paid upon ordering, as soon as possible and within 30 days from the date on which you exercised that right. The Customer's reimbursement may only take place as long as the returned article is restored as new and in its original packaging to Kavehome.

Reimbursement will be made by the same payment method chosen by the Customer when the order was placed (bank card, bank transfer or Paypal).

The exercise of the legal right of withdrawal is excluded for the following products or services:

  • • Services which were executed with your authorisation;
  • • The PRODUCTS or services the price of which depends on fluctuations of the financial market rates;
  • • PRODUCTS made according to the consumer's specifications or clearly customised products;
  • • PRODUCTS which cannot be resent or which are susceptible to deteriorate or expire quickly

Claim request

Check the merchandise before signing the delivery form. Claims due to transport must be notified on the delivery form.

To ask for a return, the Customer must contact the Customer Service by email (service@kavehome.com) by communicating the following information:

  • • the order number
  • • the number of the delivery form or bill
  • • the name of the product in question
  • • a detailed description of the fault, clearly indicating the area in question
  • • a photograph of the affected area

IMPORTANT! The After-Sales service is one of our commitments. In order to offer a fast and efficient service, it is vital that the Customer provide all the requested information. For more information on the right of withdrawal, we invite the Customer to contact Customer Services (service@kavehome.com or 0033 1 83 75 34 69).

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