Terms and conditions of sale

Purpose

These General Conditions regulate electronic purchases that the interested buyer (hereinafter, the "user") undertakes through the website www.Kavehome.com (hereinafter, the "portal"), and will be incorporated into their purchase contract (hereinafter, the “contract") by clicking on the “Buy" button at the end of the purchase process, obliged from that moment to comply with the provisions of the contract.

The portal is owned by KAVE HOME S.L., whose fiscal address is in Girona (17410), c / Tallers 14, with tax number (CIF) B-55.159.271, and registered in the Girona Mercantile Registry in Volume 2910, Folio 92, Sheet GI 54360 (hereinafter, "Kave").

Kave can modify these General Conditions of Sale at any time. No modifications will affect purchases made prior to the approval of said modifications in any case. Purchases will always be governed by the General Conditions in force at the time of making the purchase. It is the responsibility of the user to be aware of the General Conditions of Purchase in force when starting the Purchasing process.

These General Conditions may be completed or modified by specific clauses or specific conditions of certain products, especially regarding exclusion of rights of withdrawal, changes or refunds. Carefully check the product information to be aware of these specific conditions.

The electronic document in which the contract is formalized will be archived by Kave, and can be consulted through our website with authentication of your username and password or the means established in each case. A paper copy can be requested from Customer Service, customer@Kavehome.com, whose details are outlined in Clause 12 of the General Conditions of Sale.

By accepting these conditions, the user declares themselves to be of legal age and have sufficient legal capacity to be bound by these General Purchase Conditions.

 

Applicable law

This electronic contract takes place under Spanish regulations and specifically under the legal framework imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE). The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. The current General Conditions may be saved and reproduced at any time by the user making a purchase through the options of their internet browser and must be accepted before proceeding to the payment of the products.

 

Registration a user

In order to purchase Kave products electronically, it is not necessary to register as a user of the page (www.Kavehome.com). You are able to make the purchase without registering.

Registration as a user is free and must be done through the "Create an account" tab on the website itself. At the end of the registration process you will receive an email confirming that the process has been completed correctly.

The user can access the section of registered users with their user name and password or in other ways which enable Kave to authenticate users. In their profile, the user can find relevant information such as that which is related to previous orders or the shipping address provided.

The user can unsubscribe at any time by sending an email to the address: customer@Kavehome.com. Unsubscribing as a user will imply the cancellation of the user’s personal data.

 

Validity period of the offer

Notwithstanding the provisions of the specific legislation, electronic offers or proposals for hiring will be valid for the period established by Kave or, failing that, throughout the time they remain accessible to the recipients.

 

Purchasing process

 

The Purchasing Process is composed of the following steps:

(i) product selection: Browse our page and click on the "Add to cart" button each time you want to add a product to your order. The shopping cart contains the name of the selected product, the quantity and the price in euros.

(ii) beginning of the purchasing process: To start the purchase process press the "Checkout" button.

(iii) completion of the purchase data: Before selecting the payment method, you must complete the details of your purchase and correct any errors in the data entry. Once you have verified your information, confirm your order.

(iv) selection of payment method: Select your preferred payment method, accept the Terms and Conditions by checking the corresponding tab and click on the “Buy” button. At that time, the contract will be completed for all intents and purposes.

(v) purchase confirmation: Once we receive your approval, Kave will issue a confirmation on screen that you can archive which will contain the following information:

  • Order number

  • Date of order

  • Summary of products included in the order.

 

In all cases, Kave will issue a confirmation of purchase by email within a maximum period of 24 hours from receipt of the purchase order.

Throughout the purchase process you can consult the General Conditions of Purchase, as well as see the final price of the selected products.

Once the purchase is confirmed, the customer cannot modify or cancel the order outside the cases provided by law or in these General Conditions.

 

Price, taxes and shipping charges

All the prices indicated on the website are referred to in euros and include taxes and fees applicable to the Spanish territory, notwithstanding the fact that the purchase of the products from another territory could incur corresponding taxes and/or customs duties. Kave, using the bank details entered by the user on the website, will charge the final amount of the order.

The shipping costs will be detailed at the end of the purchase process, where you can choose the desired shipping method. These shipping costs will be borne by the user in full.

Prior to accepting the price through the “Buy” option, you can see the full final price of your order, broken down, if desired, the amount of the additions or discounts applied, as well as transport costs, taxes, customs duties and other additional services.

Product prices may vary at any time depending on the pricing policy of Kave. The products purchased will be billed at the price in effect at the time of purchase.

 

Payment

Users may pay the amount of the products purchased by any of the following means:

 

a)      Via debit or credit cards issued by Spanish financial institutions of the following classes.

b)      Via PayPal.

c)      Via Amazon Pay.

d)      Via bank transfer.

e)      Via the “Pay Later” system: Using this system, the user will receive the order and after testing your purchase, you have a period of seven (7) calendar days from the departure of the product from the warehouse to make the payment. This payment system entails a cost of €1.95.

f)      Via Sequra financing: Using this system, you can split payment over 3, 6 or 12 monthly installments. Each of the installments has a €8 service cost. The first installment must be paid at the time of purchase by card. The maximum amount that can be split is €3,000; in case the order exceeds this amount, the difference must be paid together with the payment of the first installment by card. The specific financing conditions will be determined at any time by what is stipulated by Sequra, as the platform responsible for financing at all times. Kave will not be responsible for possible additional charges that Sequra may make to the user for the use of this service.

The payment of the user's order occurs in real time through the virtual point-of-sale once it has been verified that the data provided is correct.

Kave guarantees that it will treat the personal data obtained through the registration form filled out by the user with total security and confidentiality.

 

Invoice

Kave will send proof of purchase by email to the address provided by the user. Likewise, Kave will deliver the invoice of the order to the user when the order is delivered to the address provided by the latter, if requested during the purchase process by checking the option provided for this purpose.

The user can request their invoice at any time by sending an email to the address customer@Kavehome.com, indicating the order number from which the corresponding invoice is requested.

 

Delivery

Orders are dispatched within the following territories: Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Norway, The Netherlands, Poland, Portugal, Czech Republic, Romania and Sweden.

Home delivery is from Monday to Friday. The user can rectify any detail regarding shipment, as well as the delivery method, according to the options provided by Kave at any time.

Shipments made outside the territory of the Iberian Peninsula may entail additional charges in terms of transport and delivery of products that, in all cases, will be made clear to the user during the purchasing process.

The user will gain ownership of the products in question once they have paid the entire agreed price.

If delivery is not possible, Kave is entitled to cancel the contract due to the impossibility of compliance and without prejudice to the claims that may be initiated by the Kave in case of fraud or the user's fault.

Kave will not be responsible for the state in which the products are delivered to the user in case of impossibility of delivering the order within the agreed period for reasons attributable to the user.

The assumption of risk by the user regarding products will take place at the time of delivery and is regardless of when it acquires ownership over the products. Therefore, Kave will not be responsible for any robbery, theft, deterioration, damage or loss of products that occurs after their delivery to the user.

 

 

Responsibility for delivery

Kave does not guarantee permanent availability of products, and is exempt from any type of responsibility provided that it does not bring cause of a malicious breach by Kave, or is derived from errors in the unavailability of the service of the telematic networks of data transfer outside of their will.

Also, Kave will be released from the fulfillment of its delivery obligations provided in Clause 9 above, and declines all responsibility in this regard, in the following cases:

 

  1. Full or partial non-payment by the user.

  2. Omission or inaccuracy of the information that, in accordance with Clauses 3, 5, 6 and 7, the user must provide when placing the order.

 

Widthdrawal

11.1.- Withdrawal

In accordance with Spanish law, the user has the right to withdrawal, by virtue of which they may return the product received if they find that it does not meet expectations.

The exercise of the right to withdrawal is reserved for users who act as consumers and/or users, in accordance with the definition given to them by the Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, being able to exercise it within a maximum period of fourteen (14) calendar days from its receipt and according to the official calendar of the place where the property has been delivered. In order to exercise this right, the product must be in perfect condition and in its original packaging.

The refund of the purchase price will be made once the condition of the merchandise has been checked and with the same payment method used for the order and, in all cases, in a maximum of fourteen (14) calendar days from the irrefutable receipt of the request for withdrawal, as long as Kave who manages the collection of the product. In the event that the user returns the product through a transport company of their choice, the period of fourteen (14) days will begin from when Kave has knowledge of the shipment of the product or, failing that, from its receipt.

The return expenses derived from the exercise of the right of withdrawal shall be accountable to Kave only when they correspond to shipments originally destined to the territories of Spain, France and Italy; however, the initial shipping costs will not be reimbursed at any time. The user must return the products to the address specified by Kave at any time or, failing that, to the following address: Polígono Industrial Pla de la Mata, sector S-3, Carretera Hostalric-Blanes C-35 km. 72, 08495 Fogars de la Selva (Barcelona).

In the event that products do not arrive in perfect condition, Kave reserves the right to charge a lower amount for your order, making up for the amounts that the user must pay for the breach of the obligations established here.

To exercise the right of withdrawal, the user must notify Kave, at Girona (17410), c/ Tallers 14, with telephone (+34) 900 89 79 80 and email customer@Kavehome.com, your decision to desist from the purchase made, through an unequivocal statement, by letter sent by post, fax or email.

 

11.2.- Defective or damaged product during transportation.

When the product has been damaged during transport it is essential that the user communicates this by telephone on the day of receipt and signals it on the carrier’s delivery note.

Kave will cover the shipping costs for the delivery and return of the product.

If the user wishes to return merchandise with a transport company different from the one proposed by Kave and the transport company selected by the user charges higher rates, the user will assume the difference of the transport cost.

Before opening any product, the user must verify that the packaging matches what was requested (model, color, size, finish, etc.), making an immediate claim in case of any anomaly. If the user detects an anomaly before opening the product, Kave requests that they do not break the seal or open the packaging.

In case theuseris not satisfied with the status of the delivered products, they should immediately contactKaveon: (+34) 900 89 79 80 or by email at customer@Kavehome.com and always within 24 hours from the receipt of the order.

 

Customer service

For any enquiries or incidents, you can contact Kave customer service by the phone or email indicated below and within the established business hours.  

 

·         Telephone: (+34) 900 89 79 80

·         Address: Girona (17410), c/ Tallers 14;.

·         Hours of operation: from 8am to 9pm (Monday to Friday)

·         Email address: customer@Kavehome.com

 

Warranty

All our products are guaranteed at national level against manufacturing defects for 2 years, except for those which indicate otherwise.

The warranty is expressly invalid in the following cases:

a) Transport, accidents, improper uses and other damages not due to normal use of the product by the customer once the goods are delivered. This guarantee only covers transport damages caused before the material is received.

b) Transporting the product without the original packaging.

c) Burns, cuts, scuffs, creases, marks, scratches or other damage caused by animals or by improper use of the product.

d) Use or contact with chemical products (acids, solvents, dyes, paint, ammonia, lacquers or other hairdressing products...), treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.

e) Color deterioration due to exposure of the product to solar rays or other sources of heat.

f) Indirect damage and loss of any kind.

g) Personal and/or material damage, caused as a result of non-compliance by the user of the rules and instructions given by Kave for the installation, use and maintenance of the product.

 

Force majeure

Kave will not be liable for the total or partial non-compliance with the obligations arising from this contract or for the delay in carrying them out if said breach is due to a circumstance of force majeure, including general, territorial or sectoral strikes, flood, fire, etc.

 

Personal data protection

In compliance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of this data, and current applicable regulations at all times, we inform you that your personal data collected through this document will be treated and incorporated into a file owned by Kave home, s.l. in order to comply with the existing commercial relationship between you and our company.

Personal data may be communicated to third parties without the consent of the owner thereof provided that this communication meets a need for the development, compliance and control of the commercial relationship, and/or is limited to the aforementioned purposes, in accordance with the current applicable regulations regarding this matter.

Accordingly, you expressly consent to your data being processed by Kave home, s.l. to fulfill the purposes previously indicated.

We inform you that you can exercise your access, rectification, cancellation, opposition, deletion, limitation of treatment and portability rights at any time at the registered office of the merchant indicated above or by sending an email to the following address customer@Kavehome.com

 

Intellectual property

Kave will maintain ownership of all blueprints, rules, paintings, diagrams, graphic material, photographs, design samples and other documents, either in electronic media, printed form, as pre-printing material or brochures that will be delivered to the user in the context of the manufacture of products destined thereto. Kave reserves all intellectual property rights for the documentation that it provides to the user.

 

Nullity annullability and applicable law and jurisdiction

If any of the clauses of this contract is null, voidable, illegal or unlawful, and in the broadest interpretative sense allowed by law (a) such statement will not invalidate the rest of the contract, which will maintain its validity and effectiveness, and (b) the null or voidable clause or clauses must be replaced or preferably adjusted to be annulled.

The above conditions shall be governed or construed in accordance with Spanish law in matters not expressly established. Kave and the user agree to expressly waive any other jurisdiction and submit any dispute that may arise from the provision of the products or services subject to these, Conditions, to the Courts and Tribunals of the city of Girona.

 

 

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